Support Engineer

Customer Success Israel, Holon

Description

DealHub provides a leading solution to streamline quote-to-revenue processes. We provide our customers with full onboarding and implementation processes and support them through the process and onwards.

We are hiring a Customer Support Engineer who is enthusiastic about solving complex puzzles and diving into technical problems.

As a Customer Support Engineer, you will provide world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams.

You will be responsible to:

  • Provide fast, professional, and personal support to Dealhub’s customers worldwide, via emails, video calls and recorded sessions
  • Provide application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
  • Do troubleshooting and ensure each ticket has been solved
  • Make the customer satisfied with the solution and support provided
  • Manage your work in a ticketing system
  • Collaborate with different teams in the company

Requirements

We expect you to:

  • Have proven experience of at least 2 years in technical customer-oriented roles in SaaS companies
  • Be experienced with integrations and implementation processes of SaaS products
  • Be familiar with business applications and CRM (Salesforce / Hubspot / etc.)
  • Have excellent communication skills and a customer-oriented attitude
  • Be bold, ambitious, and make things done
  • Think out of the box and lead a surprising problem-solving approach!
  • Have prior experience with SQL queries
  • Be a great team player!
  • Be Fluent in English (both written and verbal)
  • Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)

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