ClickCease

Solution Expert

Customer Success Israel, Holon

Description

DealHub provides a leading solution to streamline quote-to-revenue processes. We provide our customers with full onboarding and implementation processes, which are done by the Solution Experts team.

The Solution Expert will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations.

Your day-to-day tasks will include customer meetings and calls, understanding of the customers’ business workflows and requirements, and the building of the specific solution for them.

You will be responsible for configuring the software, answering questions, and ensuring the client is satisfied with the solution. You'll lead technical sessions, work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes!

Requirements

  • Fluent in English (both written and verbal)
  • Excellent communication skills with strong customer-facing orientation
  • Extraordinary logical thinking, with strong analytical skills and data-oriented mind
  • Experience or proven knowledge of CRM tools (Salesforce / HubSpot / Microsoft Dynamics)
  • Experience or proven knowledge of MS-SQL and REST API - advantage 
  • Have the ability to work independently and manage multiple tasks
  • Great ambitious and problem-solving approach
  • Graduated in relevant fields (Information Technology/ Industrial Engineering/ Information Systems / Economics)
  • Proven experience with implementing information systems - advantage
  • Previous experience in similar roles in SAAS companies - advantage

Apply to this job