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Customer Support Specialist

Customer Success Philippines, Manila

Description

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.

With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.

We are seeking for a Customer Support Specialist, to join the Support team and provide world-class support to our customers.

As a Customer Support Specialist, you will:

Provide fast, professional, and personal support to Dealhub’s customers worldwide
Work on a ticket system and communicate with the customers via emails, phone calls, and video calls
Provide application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
Do troubleshooting and ensure each ticket has been solved
Make the customer satisfied with the solution and support provided

Requirements

We expect you to:

Have previous experience as a Support Specialist in a Saas B2B companies
Have proven experience with CRM integrations and implementation
Be familiar with business applications and CRM (Salesforce / Hubspot / etc.)
Have excellent communication skills and a customer-oriented approach
Be bold, ambitious, and make things done
Think out of the box and lead a surprising problem-solving approach!
Have prior experience with SQL queries
Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)
Be a great team player!
Be Fluent in English (both written and verbal)

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