Implementation Specialist

Customer Success USA flag USA, Austin

Description is hiring a highly skilled Implementation Specialist to customize and configure software systems for our clients (SaaS environments). In this role, you will demonstrate how purchased software systems work to clients, and answer questions relating to implementation.


  • Meeting with clients following the sale of platform packages to collect data and other information required to customize software systems.
  • Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems.
  • Communicating with clients throughout the software customization process to obtain feedback and approval.
  • Training clients on how to use basic features and customized system features.
  • Installing customized software systems and all necessary components.


  • English as mother tongue/ fluent level is a must
  • Relevant Bachelor’s degree
  • Proven experience working as an Implementation / Professional Services Specialist is an advantage
  • Proven experience working with international clients.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Excellent organizational and time management skills.
  • Exceptional communication and customer service skills.

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