ClickCease
Careers > Position

Solution Expert

Customer Success USA flag USA, Austin

Description

As a leading company in the field of CPQ and business applications, we provide our customers with full onboarding and implementation processes, which are done by the Solution Experts Team.

The Solution Expert will act as the technical trusted advisor for the customer and be responsible to built the solution and leading the onboarding process through implementation, configuration, and integrations.

In this role you will also be responsible to configure the software, answering questions, and ensuring the client is satisfied with the solution. You'll lead technical sessions, work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes!

**The team is based in Austin, TX, and the Bay Area, CA**

Requirements

  • 4+ years in customer-facing roles in Saas companies - is a must
  • 4+ years of proven experience with implementing software/SaaS platforms - is a must
  • Strong analytical skills and data-oriented personality
  • Proven experience and in-depth knowledge of CRM systems (Salesforce/Hubspot/Microsoft Dynamics)
  • Excellent communication skills and a customer-oriented approach
  • Have the ability to work independently and manage multiple tasks
  • Great ambitious and problem-solving attitude
  • Graduated in relevant fields (Information Technology/ Industrial Engineering/ Information Systems)

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