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Enterprise Customer Success Manager

Customer Success USA flag USA, Austin

Description

DealHub is known for its professional and patient success team, and it's kind and thorough attitude, and we are hiring an Enterprise Customer Success Manager who will ensure that DealHub’s full functionality and offerings are being leveraged, maximizing the value of each customer’s subscription.

As a Customer Success Manager, you will serve as the trusted point of contact for our customers and lead our customers step by step during all the onboarding and ongoing process, starting with designing, planning, implementation, and training through retention, upsell renewals, and expansions.

Requirements

Requirements:

  • 5+ years of direct customer advocacy and engagement experience in post-sales support
  • Experienced with Enterprise customers' relationships
  • Proven experience with SaaS platforms
  • Comfortable leading workshop and training sessions 
  • Experience in Sales processes and Customer Relationship Management (CRM) – preferred 
  • Technical skills for guiding customers through technical processes. 
  • Ability to understand customer requirements and identify upsell and cross-sell opportunities 
  • Experience in an enterprise solution sales environment and ability to partner with account executives 
  • Excellent interpersonal communication skills, self-learning, analytical, problem-solving, and able to work under pressure 
  • Experience with CPQ tools (an advantage)
  • English as mother tongue level is a must

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