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Enterprise Customer Success Manager

Customer Success USA flag USA, Austin

Description

DealHub is hiring an Enterprise Customer Success Manager. As an Enterprise CSM you will be responsible for leading the customer journey through the onboarding and ongoing process, support, post-sales, renewals and expansions. The ideal candidate will be as passionate about DealHub solutions as they are about providing an exceptional experience for every customer. 

  • Serve as the trusted point of contact for customers, beginning from the point of sale and extending through onboarding, project success, and renewals. 
  • The Customer success manager will be responsible for all aspects of the DealHub on-boarding process (Plan, Design and Delivery) 
  • Proactively engage accounts to ensure that DealHub’s full functionality and offerings are being leveraged, maximizing the value of each customer’s subscription 
  • Establish a trusted advisor relationship with customers, handling overall responsibility for managing the customer relationship from end-to-end once the sale has been completed. 
  • Actively update customers on product updates and DealHub’s product roadmap 
  • Establish relationships with key customer stakeholders to drive further product adoption.

Requirements

Requirements:

  • 5+ years of direct customer advocacy and engagement experience in post-sales support
  • Experienced with Enterprise customers' relationships
  • Proven experience with SaaS platforms
  • Comfortable leading workshop and training sessions 
  • Experience in Sales processes and Customer Relationship Management (CRM) – preferred 
  • Technical skills for guiding customers through technical processes. 
  • Ability to understand customer requirements and identify upsell and cross-sell opportunities 
  • Experience in an enterprise solution sales environment and ability to partner with account executives 
  • Excellent interpersonal communication skills, self-learning, analytical, problem-solving, and able to work under pressure 
  • Experience with CPQ tools (an advantage)
  • English as mother tongue level is a must

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