Camunda's deal desk deploys a pricing or approval change in one business day.
“Owning our CPQ solution on a deal desk team has really benefited us… we are literally able to create those kinds of changes in one business day… I don’t know of any other deal desk team that’s been able to do that.”
Courtney Jones
Global Deal Desk Manager
Camunda clears a multi-layer global approval in two business days, not a week.
“Before DealHub, our approvals took at least a week between everybody via email or Slack messages… average approval is two business days, and that’s with multiple approvers globally… My CRO gets to see comments and additional context all the way down the chain.”
Courtney Jones
Global Deal Desk Manager
Camunda's new sellers generate their first quote before deal desk ever meets them.
“Scalability and usability, especially for my new hires, is key as we continue to scale and grow… they tell me they’ve already been in DealHub. They’ve already generated a quote. They really don’t have any questions for me.”
Courtney Jones
Global Deal Desk Manager
Camunda's sellers expand a customer off the subscription and the uplift calculates itself.
“When we wanna make a change, we use DealHub’s subscription management… we pull in the product SKUs pricing that we’ve given previously to a customer, and then modify an expansion from there… The system kinda takes over the calculations.”
Courtney Jones
Global Deal Desk Manager
Camunda's deal desk got direct ownership of the CPQ, covering SKUs, approval logic and order form templates. Previously a single order form change crossed a go-to-market systems team, a Salesforce team and engineering, and took about a month to align. Now the team builds it, tests it and deploys to production in one business day.
Camunda's deal desk got stacked approvals it configures itself, routing a deal through each leadership layer before the CRO. Previously approvals ran through forwarded email and Slack, so leaders read commercials out of context and deal desk checked on every approver daily. Now an approval takes two business days with approvers across time zones.
Camunda's sellers got a guided quoting path they run with no help from anyone. Previously a new hire's first complex deal started with a deal desk introduction and a list of structuring questions. Now they arrive at that introduction having already generated a quote and having nothing to ask.
Camunda's deal desk got a subscription record its sellers expand directly from, reconciled against what the customer already owns. Previously moving an account from one small use case to a platform license meant recalculating the true uplift by hand against an old PDF. Now Salesforce carries the incremental value rather than an inflated total.
