Customer Success
Holon, Israel, Holon
DealHub.AI is building the future of agentic revenue technology. Trusted by leading global businesses, we’re redefining what revenue teams can achieve with AI and agentic execution across the deal lifecycle. Our mission is simple: help businesses Own Your Revenue with greater speed, intelligence, and governance.
We’re looking for a Director of Customer Success Operations to own and scale our post-sales operating engine. This is a pure CS Operations role—focused on process, systems, data, and execution.
You will not manage customer accounts and this is not a Revenue Operations position.
You’ll partner closely with CS leadership to translate strategy into scalable workflows, tooling, metrics, and automation for our Customer Success and Support teams.
Key Responsibilities
- Own the end-to-end post-sales operating model (onboarding, adoption, support, renewals).
- Build, standardize, and enforce CS playbooks, processes, and SLAs.
- Own customer health scoring, churn risk signals, renewal forecasting, and CS dashboards.
- Work hands-on with the CS tech stack (Salesforce + CS tools such as Totango / Gainsight / Gong).
- Implement automation and AI-driven workflows to improve efficiency and scale.
- Ensure process compliance, data quality, and consistent execution across CS and Support.
- Drive continuous improvements in retention, CSAT, productivity, and cost-to-serve.