ClickCease

Solution Expert

Customer Success Israel, Holon

Description

DealHub is a hyper-growth company that puts our customers first. As such, we strive to provide the most professional service to our customers, with talented and experienced Solution Experts.

As a Solution Expert, you will act as the technical trusted advisor for the customer and be responsible to lead the onboarding process through implementation, configuration, and integrations.

In this role you will also be responsible to configure the software, answering questions, and ensuring the client is satisfied with the platform. You'll lead technical sessions, work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions.

Requirements

  • 4+ years in customer-facing roles in Saas companies
  • 4+ years of proven experience with implementing software/SaaS platforms
  • Fluent English (both written and verbal)
  • Excellent communication skills and a customer-oriented approach
  • Strong analytical skills and data-oriented personality
  • In-depth knowledge of CRM systems and business workflows
  • Have the ability to work independently and manage multiple tasks
  • Great ambitious and problem-solving attitude
  • Graduated in relevant fields (Information Technology/ Industrial Engineering/ Information Systems)

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