DealHub is known for its professional success team, and its kind and thorough attitude and we are hiring a Customer Success Manager who will ensure that DealHub’s full functionality and offerings are being leveraged, maximizing the value of each customer’s subscription.
As a Customer Success Manager, you will serve as the trusted point of contact for our customers and lead our customers step by step during all the onboarding and ongoing process, starting with designing, planning, implementing, and training through retention, upsells, renewals, and expansions.
We expect our Customer Success Manager to build strong, close relationships with our customers, and act as their trusted advisor for any issues. As such, you will be responsible to lead and do the implementation process, at a hands-on level, leading training sessions, and making sure the customer is satisfied with the solution and process.
Your day-to-day will include:
- Customer meetings on a daily basis, in different stages in their journey.
- Understand customers' business objectives and proactively identify opportunities to drive value and ROI.
- Train and provide technical sessions to new customers, ensuring they have a smooth transition onto the platform and understand its features and functionalities.
- Serve as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform.
- Collaborate with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience.
- Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention.
- Drive upsell and expansion opportunities within existing accounts, working closely with the Sales team.