DealHub.io is looking for a Customer Success Manager. The CSM will be responsible for customer onboarding, support, post-sales, renewals and expansions. The ideal candidate will be as passionate about DealHub solutions as they are about providing an exceptional experience for every customer.
- Serve as the trusted point of contact for customers, beginning from the point of sale and extending through onboarding, project success, and renewals.
- The Customer success manager will be responsible for all aspects of the DealHub on-boarding process (Plan, Design and Delivery)
- Proactively engage accounts to ensure that DealHub’s full functionality and offerings are being leveraged, maximizing the value of each customer’s subscription
- Establish a trusted advisor relationship with customers, handling overall responsibility for managing the customer relationship from end-to-end once the sale has been completed.
- Actively update customers on product updates and DealHub’s product roadmap
- Establish relationships with key customer stakeholders to drive further product adoption.