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Senior Product Support Specialist

Customer Success USA flag USA, Austin

Description

DealHub is known for its professional and thorough support team, and its kind and patient attitude. As a hyper-growth, and leading company, our Support team is expanding and provides enterprise-level assistance to our customers worldwide.

We are currently hiring a Senior Product Support Specialist to become a subject matter expert in our solution.

As a Senior Product Support Specialist, you will provide world-class support to our customer Sales Ops teams on weekly basis. You will be responsible for handling tickets, resolving issues with their configuration & integrations, reviewing open issues, and doing technical reviews with customers. Ultimately, you should be able to provide technical, product, and business knowledge to support the sales processes and strengthen customer relationships.

Requirements

The Senior Product Support Specialist role involves both technical and analytical understanding on one hand, and a service/customer-oriented approach on the other.

On the technical aspects, we expect you to:

  • Have proven experience in Application Support / TAM positions in Saas Companies, of at least 3 years
  • Be experienced with Sales Operations processes / CRM administration (Salesforce/Hubspot/Dynamics)
  • Be familiar with BI tools and Databases
  • Work with Ticketing tools
  • Have analytical understanding
  • Be graduated in a relevant field (Information Technology/ Industrial Engineering/ Information Systems)

On the interpersonal and customer-oriented skills, you are expected to:

  • Be passionate about puzzles solving and digging into complex problems.
  • Have excellent communication skills and are flexible and responsive to dynamic situations
  • Be bold, ambitious, and make things done
  • Think out of the box and lead a surprising problem-solving approach!
  • Be able to prioritize among many conflicting needs, advocate a course of action, and pursue it consistently.
  • Learn fast and have high attention to details.
  • Be a great team player!

* The position is relevant only for Autin/Dallas, TX area *

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