ClickCease

Senior Customer Support Specialist

Customer Success USA flag USA, Austin

Description

DealHub is known for its professional and thorough support team, and its kind and patient attitude. Our worldwide Support team is growing and we are seeking for a talented, passionate, and enthusiastic Senior Product Support Specialist to lead the most appropriate professional service to our customers.

As a Senior Product Support Specialist, you will provide a world-class support to our customer's Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams.

 

As a Product Support Specialist you will be responsible to:

  • Provide fast, professional, and personal support to Dealhub’s customers worldwide
  • Work on a ticket system, do troubleshooting, and communicate with the customers with various media (emails, phone calls and video calls)
  • Provide an application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
  • Understand the customer’s situation and problem, and act as the expert function for the customer
  • Make the customer satisfied with the solution and support provided
  • Work in extensive interfaces in order to provide the desired and suitable solution to the client
  • Act as a customer-centric storyteller: interpret, summarize, and simplify quantitative and qualitative insights from multiple sources into compelling stories about the customer experience that is succinct, easy to understand, and invoke a strong desire to act

Requirements

We expect you to:

  • Have proven experience of at least 4 years in Customer Support roles from SAAS companies.
  • Have excellent communication skills and being flexible and responsive to dynamic situations
  • Be bold and ambitious - think out of the box and lead a surprising and creative problem-solving approach
  • Be able to prioritize among many conflicting needs, advocate a course of action, and pursue it consistently.
  • Being a team player who understands that collaboration is the key to success, whilst being independent, self-motivated and a self-starter with a “Can do” attitude.
  • Learn fast and have high attention to details. You’re a structured, curious, analytical, and investigative thinker who can dive into various sources of data to identify opportunities.
  • Be able to commit to SLA and consistently deliver with high quality whilst meeting tight deadlines
  • Have previous experience with CRM (Salesforce/ Microsoft Dynamics is an advantage)
  • Have prior experience with SQL queries - Advantage
  • Have bachelor degree in a relevant field (Information Technology/ Information Systems)
  • Be Fluent in English (both written and verbal)

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