ClickCease

Support Specialist

Customer Success Israel, Holon

Description

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.

With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.

We are seeking for Support Specialist to join the Support team and provide world-class support to our customers.

As a Support Specialist, you will:

  • Provide fast, professional, and personal support to Dealhub’s customers worldwide
  • Work on a ticket system and communicate with the customers via emails, phone calls, and video calls
  • Provide application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
  • Do troubleshooting and ensure each ticket has been solved
  • Make the customer satisfied with the solution and support provided

Requirements

We expect you to:

  • Have previous experience as a Support Specialist in a Saas companies
  • Have proven experience with CRM integrations and implementation
  • Be familiar with business applications and CRM (Salesforce / Hubspot / etc.)
  • Have excellent communication skills and a customer-oriented approach
  • Be bold, ambitious, and make things done
  • Think out of the box and lead a surprising problem-solving approach!
  • Have prior experience with SQL queries
  • Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)
  • Be a great team player!
  • Be Fluent in English (both written and verbal)

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