DealHub is known for its professional and thorough support team, and its kind and patient attitude.
As a hyper-growth company, with more and more hot companies who choose us, our support team is expanding and provides enterprise-level assistance to our customers worldwide.
We are currently seeking for a talented, passionate and enthusiastic Product Support Specialist to join our team and become an expert in our solution.
As a Product Support Specialist, you will provide a world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams.
As a Product Support Specialist you will be responsible to:
- Provide fast, professional, and personal support to Dealhub’s customers worldwide
- Work on ticketing system and communicate with the customers via emails, phone calls and video calls
- Provide application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
- Do troubleshooting and ensure each ticket has been solved
- Make the customer satisfied with the solution and support provided