Technical Writer

Customer Success Israel, Holon

Description

Dealhub is looking for a Technical Writer to join our amazing Customer Success & Support team.  As a Technical Writer, you will be part of Dealhub Support team work closely with the various SME’s and CSM personnel, as well as other units in the company, to create and maintain an in-depth documentation of Dealhub solution. You will be in charge of creating easy-to-understand support content, manuals, tutorials and other technical rich content to help us provide a better customer experience.

Objectives

  • Obtain a deep understanding of our solution and to translate the information into simple, polished, and engaging content 
  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success  
  •  Creating online help & online training material, through a variety of delivery media (electronic, printed, and audio-visual) 

Requirements

Requirements:

  • 2-4 years’ industry experience as an effective technical writer
  • Mandatory practical knowledge of software topic-based writing  
  • Proven ability to quickly learn and understand complex topics 
  • Superior written and verbal communication skills, with a keen eye for details
  • A natural researcher and information gatherer to locate relevant information from various sources   
  • Native or highly fluent English speaker  

Preferred Qualifications: 

  • Knowledge in graphic design and Video editing
  • Programming background or a related academic degree or certification

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