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Product Support Engineer

Customer Success Israel, Holon

Description

DealHub has experienced sustained hypergrowth, and we’re looking for a Product Support Specialist to take it to the next level.

This position requires a talented and passionate persona, who is enthusiastic about solving complex puzzles and diving into technical problems.

As a Product Support Specialist, you will provide world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams.

You will be responsible to:

  • Provide fast, professional, and personal support to Dealhub’s customers worldwide
  • Work on a ticket system and communicate with the customers via emails, phone calls and video calls
  • Provide an application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
  • Do troubleshooting and ensure each ticket has been solved
  • Make the customer satisfied with the solution and support provided

Requirements

We expect you to:

  • Have proven experience of at least 4 years as a Product Support Specialist in a SaaS company
  • Be experienced with integrations and implementation processes of SaaS products
  • Be familiar with business applications and CRM (Salesforce / Hubspot / etc.)
  • Have excellent communication skills and a customer-oriented attitude
  • Be bold, ambitious, and make things done
  • Think out of the box and lead a surprising problem-solving approach!
  • Have prior experience with SQL queries - Advantage
  • Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)
  • Be a great team player!
  • Be Fluent in English (both written and verbal)

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