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Product Support Specialist

Customer Success Israel, Holon

Description

DealHub is known for its professional and thorough support team, and its kind and patient attitude.

As a hyper-growth company, with more and more hot companies who choose us, our support team is expanding and provides enterprise-level assistance to our customers worldwide.

We are currently seeking for a talented, passionate and enthusiastic Product Support Specialist to join our team and become an expert in our solution.

As a Product Support Specialist, you will provide a world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams.

As a Product Support Specialist you will be responsible to:

  • Provide fast, professional, and personal support to Dealhub’s customers worldwide
  • Work on ticket system and communicate with the customers via emails, phone calls and video calls
  • Provide an application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
  • Do troubleshooting and ensure each ticket has been solved
  • Make the customer satisfied with the solution and support provided

Requirements

We expect you to:

  • Have proven experience as a Product Support Specialist in a SAAS company.
  • Have excellent communication skills and problem-solving attitude
  • Be bold, ambitious, and make things done
  • Think out of the box and lead a surprising problem-solving approach!
  • Have prior experience with SQL queries - Advantage
  • Have bachelor degree in a relevant field (Information Technology/ Information Systems)
  • Be a great team player!
  • Be Fluent in English (both written and verbal)

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