Customer Success US

Customer Success USA, Austin

Description

DealHub.io is looking for a Customer Success Manager in The US. The CSM will be responsible for customer onboarding, support, post-sales, renewals and expansions. The ideal candidate will be as passionate about DealHub solutions as they are about providing an exceptional experience for every customer. 

  • Serve as the trusted point of contact for customers, beginning from the point of sale and extending through onboarding, project success, and renewals. 
  • The Customer success manager will be responsible for all aspects of the DealHub on-boarding process (Plan, Design and Delivery) 
  • Proactively engage accounts to ensure that DealHub’s full functionality and offerings are being leveraged, maximizing the value of each customer’s subscription 
  • Establish a trusted advisor relationship with customers, handling overall responsibility for managing the customer relationship from end-to-end once the sale has been completed. 
  • Actively update customers on product updates and DealHub’s product roadmap 
  • Establish relationships with key customer stakeholders to drive further product adoption.

Requirements

Requirements:

  • 5+ years of direct customer advocacy and engagement experience in post-sales support
  • Experienced with Enterprise customers' relationships
  • Proven experience with SaaS platforms
  • Comfortable leading workshop and training sessions 
  • Experience in Sales processes and Customer Relationship Management (CRM) – preferred 
  • Technical skills for guiding customers through technical processes. 
  • Ability to understand customer requirements and identify upsell and cross-sell opportunities 
  • Experience in an enterprise solution sales environment and ability to partner with account executives 
  • Excellent interpersonal communication skills, self-learning, analytical, problem-solving, and able to work under pressure 
  • Experience with CPQ tools (an advantage)
  • English as mother tongue level is a must

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